Privacy Policy

1. Who We Are and Scope

ACCU PRO MARKETING SDN. BHD. is the data controller responsible for Personal Data processed through the ISAW Medical website and related commercial services.

This Policy applies to Personal Data processed through:

• The ISAW Medical website and online store
• Customer accounts, loyalty Points, Store Credit and membership
• Product purchases, payments, delivery and parcel tracking
• Warranty registration, customer support and troubleshooting
• The ISAW Support Hub and Reading Scale App
• Customer reviews, referral programmes and engagement messages
• Recycle & Reward submissions
• Forms, email, WhatsApp and other customer communications

This Policy does not govern independent websites, platforms or services operated by third parties, even where we provide a link to them.

2. Personal Data We Collect

Depending on how you interact with ISAW Medical, we may collect the following categories of Personal Data:

3. Health-Related and Sensitive Personal Data

Health information can be sensitive Personal Data. We ask that you provide health-related information only when it is relevant to a support request, warranty matter, product enquiry or service that clearly requests it.

We do not use information submitted through the website as a substitute for professional medical diagnosis, treatment or advice. Please avoid including unnecessary medical history or identifying information in public reviews, ordinary contact forms or social-media messages.

4. How We Collect Personal Data

We may collect Personal Data:

• Directly from you when you create an account, place an order, register a warranty, submit a form, review a product, contact support or participate in a reward programme.
• Automatically when you browse the website or interact with website features, cookies, analytics tools or embedded services.
• From payment providers, couriers, tracking providers, marketplace channels, resellers or other service providers involved in a transaction or support request.
• From a customer who shares a referral link with you, where the referral programme records the relationship between the referrer and referred customer.
• From lawful public or regulatory sources where needed for verification, safety, fraud prevention or legal compliance.

5. How We Use Personal Data

We may process Personal Data to:

• Create and manage your customer account
• Process payment, orders, invoices, delivery, returns and refunds
• Provide product registration, warranty and after-sales support
• Respond to enquiries, complaints and troubleshooting requests
• Operate Points, Store Credit, membership and voucher programmes
• Operate customer reviews, referral rewards and Recycle & Reward
• Authenticate transactions and reduce fraud or misuse
• Improve website content, product selection and customer experience
• Send transactional emails, order notices and service communications
• Send marketing communications where you have consented or where permitted by law
• Maintain business, accounting, tax, e-invoice and audit records
• Comply with legal, regulatory, product-safety and medical-device obligations
• Investigate security incidents, suspected misuse, safety complaints or legal claims

We will not use Personal Data for an unrelated purpose without appropriate notice, consent or another lawful basis permitted by applicable law.

6. Cookies, Analytics and Similar Technologies

Our website and service providers may use cookies, pixels, local storage and similar technologies to:

• Keep the website and shopping cart functioning
• Remember language, login or preference settings
• Measure website traffic and feature usage
• Understand how visitors find and use the website
• Improve performance, security and customer experience
• Support advertising or campaign measurement where enabled

You may manage or delete cookies through your browser settings and any cookie-preference tool made available on the website. Blocking necessary cookies may affect account, cart, checkout, rewards or other website functions.

Browser local storage may also be used for selected preferences and the Reading Scale App history described in Section 3.

7. Transactional and Marketing Communications

We may send service-related communications that are necessary for your order or account, including payment, delivery, warranty, security, reward and customer-support messages.

Where you have subscribed, consented or where otherwise permitted by law, we may also send product updates, health-content notices, promotions, reminders, win-back messages or member communications.

You may unsubscribe from marketing emails using the unsubscribe link in the message or contact us at info@isawmedical.com. Unsubscribing from marketing will not stop necessary transactional or service messages.

We do not sell Personal Data to third parties for their own direct marketing.

8. Disclosure and Service Providers

We may disclose Personal Data only where reasonably necessary to operate the business, provide a requested service or comply with law. Recipients may include:

• EasyStore and other website, hosting, account, loyalty, review and referral-service providers
• Payment gateways, banks and fraud-prevention providers
• Couriers, fulfilment providers and parcel-tracking services
• Email, SMS, WhatsApp, form and customer-support providers
• Analytics, advertising and website-performance providers
• Professional advisers, auditors, insurers and IT-security providers
• Regulators, courts, law-enforcement agencies or government authorities where required or permitted by law
• A buyer, investor or successor in connection with a lawful business restructuring, merger, sale or transfer

Service providers are expected to process Personal Data only for the agreed service, under appropriate confidentiality, security and data-protection requirements.

Parcel Tracking

When you use the parcel-tracking feature, the tracking number may be sent to Tracking.my and the relevant courier or tracking service so that tracking information can be retrieved. Those third-party services may process technical and usage data under their own privacy terms.

Public Reviews

Where you consent to publication, your display name, rating, review, photograph or video may be published on ISAW Medical channels. We may moderate spam, abusive content, personal information or content unrelated to the product.

9. Cross-Border Processing

Some technology, cloud, communications, payment, analytics or support providers may process or store Personal Data outside Malaysia.

Where Personal Data is transferred across borders, we will take reasonable steps and apply safeguards required by applicable Malaysian data-protection law, taking into account the nature of the data, the purpose of processing and the service provider involved.

10. Security and Personal Data Breaches

We use reasonable administrative, technical and organisational measures intended to protect Personal Data against unauthorized access, misuse, alteration, disclosure, loss or destruction.

These measures may include restricted access, passwords, encryption in transit where supported, service-provider controls, security monitoring, staff procedures and backups. However, no internet transmission or storage system can be guaranteed to be completely secure.

You are responsible for maintaining the confidentiality of your account password and for securing the device, email account and browser used to access our Services.

If a Personal Data breach occurs, we will assess it and make notifications to the relevant authority and affected individuals where required by applicable law.

11. Data Retention

We retain Personal Data only for as long as reasonably necessary for the purpose for which it was collected, including:

• Completing transactions, delivery, returns and customer support
• Maintaining account, rewards and membership records
• Administering product warranty and service claims
• Meeting accounting, tax, e-invoice and legal requirements
• Resolving disputes and enforcing agreements
• Maintaining fraud-prevention, audit and security records

When data is no longer required, we may securely delete, destroy or anonymise it, subject to backup cycles and legal retention requirements.

Reading history saved by the Reading Scale App in browser local storage remains on the device until the browser storage is cleared.

12. Your Rights and Choices

Subject to the Personal Data Protection Act 2010, applicable amendments and lawful exceptions, you may have the right to:

We may need to verify your identity before processing a request. Certain information may be withheld or retained where permitted or required by law, including where it relates to another person, legal privilege, fraud prevention, taxation, accounting, safety or an active legal claim.

To exercise a privacy right, contact info@isawmedical.com.

13. Children

Our website and online store are intended for adults. We do not knowingly collect Personal Data directly from a person under 18 without the involvement or verifiable consent of a parent, guardian or legal representative where required.

If you believe a child has submitted Personal Data without appropriate authority, please contact us so that we can review and, where appropriate, delete the information.

14. Third-Party Websites and Services

Our website may link to third-party websites, marketplaces, couriers, payment providers, forms, social-media platforms, tracking services or other tools.

Those services are operated independently and may have different privacy practices. You should review their privacy notices before submitting Personal Data. We are not responsible for the privacy practices of an independent third party.

15. Changes to This Privacy Policy

We may revise this Policy when our Services, technology, business practices or legal obligations change.

The updated version will be published on this page with a revised “Last updated” date. Where a change materially affects how we use Personal Data, we may provide an additional notice where appropriate.

16. Contact and Complaints

Questions, privacy requests or complaints may be sent to:

ACCU PRO MARKETING SDN. BHD.
Trading as ISAW Medical

Email: info@isawmedical.com
Telephone: +6017-3777793

We will review your request and may contact you for information needed to verify your identity or clarify the request.