1. Returns/Refunds

We do not accept returns or exchanges unless the item you purchased is defective or wrongly sent. If you receive a defective or wrong item, please contact us at with details of the product and the defect. You can send the item you consider defective to:

Isaw Medical Official Store 

#14-17,Austin, 18, Jalan Austin Perdana 3, Taman Austin Perdana, 81100 Johor Bahru, Johor

Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period, whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using the original method of payment.

Products/Items that are classified under medical devices, disposable items, and one-time used items are strictly not exchangeable or returnable for hygienic purposes.

  • You shall be responsible for the risks and conditions of the product to be returned until it is received by us. We shall hold no liability for any loss or damage to the product before the product is received by us. You are advised to pack the product safely to prevent any loss or damage to the product its box or its original packaging.
  •  Exchange of the product or refund for the product can be arranged for the following reasons:

* If the products delivered are in damaged or defective condition: or
* If the product is near expiry or expired; or
* If the product is different from the order delivered. Products for return or refund shall be returned in their original condition, quantity, and packing as first delivered to the customer together with proof of purchase.
* You contacted our customer service to report on the products within 7 days of receiving the goods.

  • We will inspect the returned product upon return by you. If one or more of the conditions in clause 5 above is fulfilled, you are entitled to choose between an exchange of the product if the product is available in our stock, or for a refund to be made to you through your payment account (credit card/debit card/bank account), within 30 days from the approved return date.
  • Good returns for a refund shall be refunded at the price which you paid at the point of order.
  • If a product that was ordered and invoiced is not included in the delivery, we shall either refund you the value of the product or replace the product.
  • If any product(s) which was not included in your order was delivered to you, we shall collect the product from you.
  • Promotion/Sale items and purchases made with discount coupons are non-refundable nor exchangeable.
  • If you wish to seek further information or assistance, kindly email our e-commerce platform customer service


1) Isaw Medical Official Store reserves the right to cancel any orders if the product is not available for any reason. We will notify you if that is the case and return any payment that you have made. Refunds will be credited to your credit card or bank account depending on the period your financial institution is required to arrange for the refund.

2) You are not allowed to cancel the order once an order confirmation email is issued and/or the parcel has been collected by the courier rider.

If you wish to seek further information or assistance, kindly email our e-commerce platform customer service at